Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

• Your name, phone number, email address, and preferred contact method.
• Your service address, billing address, and information about your HVAC equipment or comfort concerns.
• Appointment requests, estimates, invoices, service history, customer messages, and review or feedback submissions.
• Customer-account and maintenance-plan enrollment information.
• Information submitted through website forms, chat features, email, telephone, text message, or social media.

We may also collect technical information automatically, such as IP address, browser type, device type, referring pages, pages viewed, approximate location, and cookie or analytics identifiers.

2. How We Use Information

Air Innovations may use information to:

• Respond to questions and schedule, confirm, or provide HVAC service.
• Prepare estimates, process invoices, manage payments, and maintain service records.
• Create and administer customer accounts and maintenance-plan subscriptions.
• Send appointment reminders, service updates, account notices, and other transactional communications.
• Improve our website, services, advertising, customer experience, and business operations.
• Prevent fraud, protect our website and customers, enforce our terms, and comply with legal obligations.

Air Innovations does not knowingly sell or rent personal information for money.

3. Cookies and Similar Technologies

Our Wix website and third-party services may use essential cookies and similar technologies to operate the site, remember preferences, support customer login, process transactions, measure site performance, and understand how visitors use the website.

Depending on the tools active on the site, cookies may be placed by Wix, payment providers, analytics services, Google services, social-media platforms, or other service providers. You may adjust available cookie choices through the site’s cookie banner or privacy settings and through your browser settings.

4. When We Share Information

We may share information only as reasonably necessary with:

• Wix and providers that host, secure, support, or operate our website.
• Payment processors, invoicing providers, and financial-service providers involved in your transaction.
• Communication, scheduling, analytics, advertising, mapping, review, and customer-support providers.
• Vendors or professional advisers that help us operate our business.
• Government authorities or other parties when disclosure is required by law, necessary to protect rights or safety, or related to a business transfer.

These providers may process information under their own terms and privacy policies.

5. Payments and Member Accounts

Online payments, stored payment methods, subscriptions, and customer accounts may be provided through Wix and its payment partners. Payment information is collected and processed by those providers. Air Innovations generally does not receive or store your complete payment-card number.

You are responsible for keeping your customer-account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

6. Calls, Text Messages, and Email

When you provide contact information, Air Innovations may contact you regarding service requests, appointments, estimates, invoices, maintenance plans, customer accounts, and related business matters.

Marketing messages will be sent only as permitted by law and applicable consent. Consent to receive marketing messages is not a condition of purchasing HVAC service. Standard message and data rates may apply. You may reply STOP to an eligible text message or use the unsubscribe method provided in an eligible marketing email.

7. Data Retention and Security

We retain information for as long as reasonably necessary for service, accounting, warranty, legal, security, and business purposes. Retention periods may vary based on the type of record and applicable requirements.

We use reasonable administrative and technical safeguards appropriate to the information we maintain. No internet transmission, website, or storage system can be guaranteed completely secure.

8. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information that Air Innovations controls, subject to identity verification and legal, accounting, warranty, fraud-prevention, and record-retention requirements.

You may also manage certain customer-account information from your account and adjust available cookie choices through the website’s privacy controls.

9. Children’s Privacy

This website and our HVAC services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. A parent or guardian who believes a child submitted information may contact us to request review or deletion.

10. Third-Party Websites and Services

Our website may link to or use services operated by Wix, Google, payment providers, social networks, review platforms, or other third parties. Air Innovations does not control those parties’ privacy practices. Review the applicable third-party policies before submitting information to them.

11. Changes to This Policy

We may update this Privacy Policy as our website, services, providers, or legal obligations change. The revised policy will be posted on this page with a new effective or last-updated date.